Política de reembolso
RETURN POLICY
We offer free returns and exchanges for 30 days, with no restocking fee and no final sale items.
Eligible Returns:
- We do not accept returns for underwear.
- Products sold more than 30 days ago are not eligible for return.
- We accept exchanges as long as the item has not been worn, is in good condition, and includes its original tags, packaging, and receipt of purchase.
- Returns for panties and underwear will not be accepted for hygiene reasons.
Final Sale:
- Final sale items are not eligible for return or exchange.
Size Exchange:
- Size exchanges must be requested within 30 days from the date of purchase and will be processed according to the pre-established terms and conditions of our Purchase Policy.
- In the case of a size exchange, the return shipping cost will be covered by the customer.
Quality Control: We ensure that we only ship the items you have chosen. We are strict about our service and quality control processes.
For any additional inquiries about returns or exchanges, feel free to contact us via our web chat (Monday through Friday, 8:00 AM to 5:00 PM), email us at sales@renovashapewear.us, or call our customer service line at (+1) 645 200 9663 (Monday through Friday, 9:00 AM to 5:00 PM).
WARRANTY POLICY
Our products come with a 30-day warranty from the date of purchase.
If you experience any quality issues during this period, please report them by emailing sales@renovashapewear.us or calling our customer service line at (+1) 645 200 9663, and we will guide you through the necessary steps.
If the issue can be resolved by repairing the garment, we will ensure it is fixed and returned to you in fully functional condition.
